• A bouquet/ centerpiece of pink, white, and purple flowers, including orchids and roses, with a pink ribbon.

  • Native wedding bouquet Canberra

  • Bridal bouquet canberra

  • Native buttonhole

  • A wedding bouquet of white roses, carnations, and other white flowers with green leaves and eucalyptus, held in a person's hand with a tattoo on their wrist against a gray background.

  • A person holding a large centrepiece of mixed flowers including roses, lilies, hydrangeas, and greenery, tied with a pink and white ribbon.

  • Gum and wax wedding table runner

  • Rose and native wedding arch

We’re so excited to create florals for your big day! Before we get started, here’s everything you need to know about how we work and what to expect.

Booking & Payment

  • A non-refundable booking fee of 30% is required to secure your date.

  • Your event is only confirmed once your deposit is paid.

  • The final balance is due 4–6 weeks before your event.

  • Payment plans are available on request.

  • If your booking is made within the 4-6 weeks, full payment will be required.

Cancellations & Postponements

  • Booking fees are non-refundable under any circumstances.

  • Cancellations must be made in writing.

  • If you cancel after the final balance is paid, partial refunds may be possible (depending on costs already incurred).

  • If postponing, we’ll do our best to accommodate your new date (subject to availability). A rescheduling/admin fee may apply.

Changes & Final Details

  • Final changes can be made up to [4–6 weeks] before your event.

  • Major design changes may require a new quote.

  • After the final confirmation, changes are subject to availability and may incur additional fees.

Flower Availability & Substitutions

  • We work with seasonal, fresh flowers, and specific blooms cannot be guaranteed.

  • If something isn’t available, we’ll choose a beautiful alternative that fits your budget, palette, and style.

  • Natural variation is part of what makes florals special—no two blooms are ever the same!

Creative Approach

  • By booking us, you trust our design style and creative judgment.

  • Inspiration images are welcome, but final arrangements may vary due to flower availability and natural differences.

Hire Items & Styling Props

  • Any hired items (vases, stands, arbours, etc.) remain the property of ARRCH Floral Design

  • Lost, damaged, or unreturned items will be charged at replacement value.

  • Items must be returned, cleaned within 5 days, or a retrieval and or cleaning fee may apply.

Delivery, Set-Up & Access

  • Delivery and set-up are quoted based on your location, venue access, and floral scope.

  • Please ensure your venue provides clear access and bump-in/bump-out times.

  • Delays caused by restricted access may incur extra labour charges.

Moving Flowers Between Ceremony & Reception

  • Large installations are difficult to relocate mid-event without extra staff or time.

  • Instead, we suggest flexible pieces (like aisle florals) that can be reused at the reception.

  • You can nominate someone (family, coordinator, etc.) to move them, or we can do it for an additional fee.

Force Majeure

  • We’re not liable for delays or cancellations due to things beyond our control, like extreme weather, natural disasters, or pandemics.

  • In those cases, we’ll work with you to find a suitable solution or reschedule if possible.

Photography & Social Media

  • We love to photograph our floral work and may use these images for our portfolio, website, or social media.

  • We'll credit your photographer if their details are provided.

Fresh Flower Care & Disclaimer

  • Flowers are delicate and sensitive to the environment.

  • Once florals are delivered or set up, they become your or the venue's responsibility.

  • We are not responsible for damage caused by weather or mishandling after delivery.

Allergies

  • Please inform us of any flower allergies in advance.

  • We are not liable for allergic reactions during or after the event.

 

Have more questions or need clarification? Just reach out, we’re always happy to chat. Thank you for trusting us with your florals. We can’t wait to create something beautiful for your day!

Bec

ARRCH Floral Design

 

 

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